Service Activation: Once the payment for a video production service is received and confirmed, Creavideo will send a confirmation email to the customer with details regarding the project timeline, deliverables, and next steps. The service will be initiated promptly, usually within 24 hours, unless additional verification or scheduling adjustments are required.

Service Provision: Creavideo will provide video production services as described on its website or as agreed upon with the customer. This includes pre-production planning, filming, editing, and post-production services tailored to the customer’s specific needs. The final deliverables will be in accordance with the agreed-upon project scope.

Service Renewal: Creavideo offers video production services on both one-time and subscription-based models. For subscription-based services, automatic renewal will occur at the end of each billing cycle unless the customer cancels or modifies the subscription. Renewal invoices will be sent to the customer via email prior to the renewal date.

Service Termination: If the customer wishes to cancel a project with Creavideo, they must submit a cancellation request in writing via email or through their account portal. Cancellation will take effect at the end of the current billing period, and no refunds will be issued for the remaining time unless otherwise agreed upon.

Service Maintenance: Creavideo may periodically update its service offerings, production techniques, or technologies to ensure the highest quality output. While such updates will be implemented with minimal disruption, Creavideo will strive to inform customers in advance of any changes that may affect ongoing projects.

Service Support: Creavideo provides customer support through various channels, including email, live chat, and support tickets. The team will make reasonable efforts to respond to inquiries and resolve issues promptly. Response times may vary based on the complexity of the request and staff availability.

Service Quality: Creavideo is committed to delivering high-quality video production services. However, due to creative and technical factors, revisions may be required to meet customer expectations. Clients will be provided with a set number of revisions as outlined in their service agreement.

Service Upgrades: Creavideo may offer additional features or upgrades during the project timeline. Customers may choose to enhance their production package at any time, subject to additional costs and revised timelines.

Service Suspension: Creavideo reserves the right to suspend or terminate a project without notice in cases of policy violations, including but not limited to unethical requests, failure to provide necessary project materials, or non-payment. Creavideo will make reasonable efforts to address any issues before taking such actions.

Service Refunds: Creavideo generally does not offer refunds once production has begun unless there are exceptional circumstances or as required by applicable laws. Refund requests will be reviewed on a case-by-case basis at Creavideo’s discretion.

Service Changes: Creavideo reserves the right to update, modify, or change its service policies at any time without prior notice. Customers are encouraged to review the latest policy on Creavideo’s website or contact customer support for any inquiries or clarifications.